Telecom · Utility · IT lifecycle management
We find the money
hiding in your
invoices.
Craft audits every line item on your telecom, utility and IT bills, recovers what you were overcharged, and then manages the whole estate so it never drifts again. One partner. One point of accountability.
15–30% average annual savings 95% client retention 12+ years, since 2014
Carrier invoice — line-item audit
of audits
cost savings
order to retirement
rate
help desk
The problem with running it in-house
Nobody owns the whole bill.
Telecom sits with IT. Utilities sit with facilities. Mobile devices sit with whoever ordered them. Invoices arrive from twenty vendors in twenty formats, and the only person checking them is the one approving payment.
Without a single owner
What it costs you
—Ghost services
Circuits, lines and meters for sites you closed years ago, still billing every month.
—Out-of-market rates
Contracts that auto-renewed at yesterday's pricing while the market moved on.
—Compliance drift
Fire, elevator and area-of-refuge lines quietly out of code as POTS is retired.
—Downtime in transitions
Mergers and site moves stall because no one owns the vendor coordination.
With Craft
What changes
→Every line item inventoried
Centralized capture of every service, asset, meter and contract across every site.
→Credits pursued to close
We open the dispute, chase the carrier and stay on it until the credit posts.
→Accounting that doesn't change
Custom-built files land in your GL in your format. Your rules stay exactly as they are.
→One number to call
Provisioning, disputes, outages, retirements — same team, same accountability.
Our core services
Six practices. One team.
Take one or take all six. Each runs the full lifecycle — from initial provisioning through daily management to secure retirement.
Telecom Expense Management
Audit, allocation and cost reduction across voice, data and connectivity — with invoices consolidated into a single payable.
- Variance monitoring
- Dispute management
- Rate benchmarking
- GL integration
Utility Expense Management
Energy, water, gas and waste under one roof, with forensic invoice analysis and consumption optimization across every meter.
- Multi-site inventory
- Line-item auditing
- Rate code optimization
- Demand charge management
Mobility Management
The full device lifecycle — procurement, configuration, deployment, MDM policy, support, and secure recycling when staff move on.
- Ordering & config
- MDM & BYOD
- Deployment support
- Secure recycling
Managed IT Services
24/7 help desk, proactive network monitoring, hardware provisioning, security layering and structured cabling standards.
- Help desk
- Meraki management
- Cyber security strategy
- Cabling & infrastructure
Managed Communications
White-glove administration for CallTrackingMetrics, RingCentral, 8x8, CallRail and CCaaS platforms — IVRs, routing and number compliance.
- IVR & call flow design
- Porting & 10DLC
- CRM sync
- Platform auditing
Merger & Acquisition Support
Project management for the technical heavy lifting: service transition on both sides of the deal, equipment, email and user setup.
- Service transition
- Procurement & logistics
- On-site or remote install
- Infrastructure setup
Life-safety communications
The copper line behind your fire panel is being retired.
Carriers are sunsetting analog POTS service, and the systems still riding on it are the ones you cannot afford to have fail an inspection. Craft coordinates directly with your emergency communication vendors, confirms local code compliance, and migrates each system to VoIP, cellular or radio without a gap in coverage.
How it works
Four steps. The first one is free.
This is a sequence, not a menu. Each step depends on the one before it — which is why the audit always comes first.
Audit
No cost · no obligation
We collect your invoices, contracts and service inventory, then reconcile every line against what you actually use and what you actually agreed to pay. You get a written finding: what's wrong, what it's worth, what it takes to fix.
Recover
Weeks 2–12
We file the disputes and work them to close. Billing errors become credits, ghost services get disconnected and back-billed, and out-of-market rates get renegotiated. You approve every change before it happens.
Optimize
Ongoing
Rate plans get matched to real usage. Rate codes and demand charges get engineered down. Legacy systems get a migration plan. Savings show up in dashboards you can hand to finance.
Manage
For as long as you want us
We take over the day-to-day: new orders, moves, adds, changes, disconnects, help desk, vendor escalations and retirements. Your team stops being the switchboard.
Why Craft
Outsourcing that feels like insourcing.
We work as an extension of your internal team — same visibility, same urgency, none of the headcount.
Only pay for what you use
Detailed audits of service agreements find waste, redundancy and services you cancelled but are still buying.
Senior expertise, no headcount
Audits, vendor management and optimization handled by specialists, so your team stays on the work that grows the business.
We don't stop early
Monthly invoice collection, validation and relentless dispute management until every rightful credit is returned.
Reporting you can prove
Dashboards showing exactly where savings came from, so every decision is backed by data rather than a promise.
Questions we get asked
Before you book.
What does the free audit actually involve?
You send us recent invoices and a list of your sites. We reconcile the line items against your contracts and usage, and come back with a written finding — the errors we found, the recoverable amount, and what it would take to fix each one. There's no obligation to continue, and it costs nothing.
How long until we see savings?
Billing errors and ghost services usually surface in the first audit cycle. Credits typically post within one to three billing cycles depending on how quickly the carrier resolves the dispute. Rate renegotiation and optimization work runs longer, and compounds.
Do we have to change accounting systems?
No. We build accounting files to your format and deliver them into your existing system. Your chart of accounts, cost centers and approval rules stay exactly as they are.
Do we have to switch carriers or vendors?
Not unless it's in your interest. Most savings come from correcting what you already buy — wrong rates, wrong quantities, services you no longer use. Where a change makes sense, we'll show you the numbers and you decide.
Can you take over a service already mid-migration?
Yes. We regularly pick up stalled provisioning, migrations and M&A transitions. We'll inventory where things stand, identify what's blocked, and take ownership of the vendor coordination from there.
What size company do you work with?
Multi-site organizations across a range of industries — typically those with enough locations, vendors or devices that no single person can see the whole picture. If you have more than a handful of invoices arriving monthly, there's usually something to find.
Get in touch
Let's see what you're
overpaying for.
Send us a cycle of invoices and we'll tell you what we find. Confidential, no cost, no obligation.
Request received
We'll be in touch within one business day. If it's urgent, call 888-315-0082 and ask for the audit team.